At Hapa, customer-centricity isn’t just a principle – it’s our promise. Our 360° customer services are designed to provide comprehensive, personalized support throughout your system’s entire life cycle. From installation to daily operations and beyond, we proactively partner with you to ensure optimal performance, reduced downtime, and maximum equipment longevity.
Ensure top print quality, long-term reliability, and full warranty protection with Hapa’s original spare and wear parts.
Perfect fit and durability
Fast, dependable global supply (warehouses in CHN, CHE, IND, MEX, USA)
Cost-effective options, including spare parts packages and refurbished parts
Expert advice with SPIR list for critical parts and consumables
Wide selection from control units and control panels to gear boxes
Achieve consistent results with high-quality UV flexo and UV DOD inks – developed specifically for your substrates, print technology, and volume requirements.
Custom ink formulation for your application
In-house ink lab and production
Fully pharma-compliant solutions
Support your print quality with precision tools and expert advice.
Fast, reliable and accurate print-mat engraving, including back-up production
Expert consultation for artwork design and layout optimization
Flawless prints from the first run
Access fast, expert help to keep your production running smoothly.
16-hour global support coverage
Remote assistance resolves 80% of cases – minimizing downtime and emissions
Increase first-time fix rates and reduce costs
Trusted on-site service when needed
Higher machine uptime
Keep your systems in top shape with proactive, need-based services.
Check-ups, repairs, print-head cleaning, upgrades and more
Preventive maintenance for zero unplanned downtime
Extended equipment life cycle
Build in-house expertise with comprehensive training programs.
Operator, technician, and maintenance trainings (Basic, Advanced, Expert and Special level)
Faster issue resolution on the spot
Greater efficiency and confidence
Theoretical and hands-on training at Hapa’s Training Center in Volketswil (Switzerland) or at customer site.
Online sessions available for artwork training
